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Thursday, May 23, 2019
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Global Builder Likes to Deal with People
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Steve Lee, President of Global Building Specialists Inc., has built steel buildings, workshops, barns, garages, and mini storage complexes in every state of the United States except Alaska. The native of New Zealand has done that for 32 years. For 20 of those years he was on the road almost continually, managing large projects in multiple states at the same time.

And yet, with that number of projects, in that number of places, for that number of years, it still bothers him if a customer is unhappy. “It bothers me. I am old school when it comes to customer service. I want it right every time for everyone.”

Lee’s old school customer service has actually cost him some jobs. “As companies get bigger and bigger,” he related, ”people become treated more and more as just numbers. They get sold and then the salesperson moves on to the next sale. I’ve lost jobs because I see something I think will be a problem in their project and I tell them about it up-front. I just can’t bring myself to get their name on a contract first, then tell them about it when it happens and charge them more.”

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The Greenhorn Valley View is a weekly newspaper serving the communities of the Greenhorn Valley in Southern Colorado,
including Colorado City, Rye, San Isabel, Beulah and Hatchet Ranch.

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